The connection may be blocked by the OS firewall.

Try the following:

・ Method 1

Please visit the following URL and check "Private" of "Maya / Unity / Blender/ 3dsMax / UnrealEngine /DAZ Studio" from "Allow application by Windows Firewall".

https://www.youtube.com/watch?v=G9sLSCyOk0s

If the problem cannot be solved by the above methods

Or, if the problem could not be resolved by email or other inquiries

Or if you are using an iPhone without Face ID and purchased by mistake

Please refer to the following URL to complete the return and refund process.

https://support.apple.com/en-us/HT204084